Shipping policy

At Vape Shop Gurgaon, we aim to process and ship every order as quickly and efficiently as possible. This Shipping Policy explains how we handle order processing, shipping, and delivery.

Order Processing

  • Orders are processed after successful payment confirmation.
  • Most orders are processed within 1–2 business days.
  • Orders placed on weekends or public holidays are processed on the next business day.

Shipping & Delivery

  • We strive to dispatch orders promptly.
  • Delivery times may vary depending on your location, courier availability, and other factors.
  • Estimated delivery timelines are provided for guidance only and are not guaranteed.

Shipping Charges

  • Shipping charges, if applicable, are displayed during checkout before your order is confirmed.
  • Promotional offers or free shipping may be available on selected orders from time to time.

Order Tracking

  • Once your order has been shipped, you will receive tracking details (where available) via email or SMS.
  • You can use the tracking information to monitor your shipment's progress.

Delivery Delays

While we work with reliable delivery partners, delays may occur due to:

  • Weather conditions
  • Public holidays
  • High order volumes
  • Courier service disruptions
  • Unexpected operational issues

We appreciate your patience if your delivery is delayed.

Incorrect Shipping Information

Please ensure that your shipping address, contact number, and other details are accurate before placing your order. Vape Shop Gurgaon is not responsible for delays or failed deliveries caused by incorrect information provided by the customer.

Damaged or Missing Orders

If your package arrives damaged or if any items are missing, please contact our customer support within 48 hours of receiving your order. Include your order number and, if possible, photos of the package to help us investigate the issue.

Customer Support

If you have any questions regarding shipping or your order, please contact our support team through the contact details available on our website. We will do our best to assist you promptly.

Policy Updates

Vape Shop Gurgaon reserves the right to update or modify this Shipping Policy at any time without prior notice. Any changes will be posted on this page and will become effective immediately upon publication.